FAQ

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive in 5–10 business days. You'll get a tracking link by email as soon as it ships.

 

Do you offer free shipping?

Yes — free shipping on every order over $59. Orders under $59 ship for a flat $5.99.

 

What is your return policy?

30-day, hassle-free returns. If your pet isn't obsessed, send it back within 30 days of delivery for a refund.

 

How do I choose the right size?

Each product page has a size guide based on your pet's weight and length. Measure your pet nose-to-tail while they're stretched out and add a few inches of wiggle room.

 

Are the covers washable?

Most of our beds have removable, machine-washable covers. Check the Care details on each product page.

 

How can I reach you?

Email support@nuzzlenest.shop and we'll reply within 24 hours, Monday–Friday.