Your pet's comfort matters to us. If you are not satisfied with your order, please contact us within 30 days of delivery.
To be eligible for a return, items should be unused, clean, and in their original condition and packaging when possible.
To start a return, contact us through the Contact page with your order number and the reason for the return. We will send return instructions after reviewing your request.
Customers may be responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds are issued to the original payment method after the returned item is received and inspected. Processing times may vary by payment provider.
Final sale items, gift cards, and items damaged by use may not be eligible for return.
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can help resolve it.